Conditions
GENERAL TERMS AND CONDITIONS OF SALE
Prices: net VAT free (not VAT registered UK LTD)
Shipping time: as short as possible and depending on the stock
Payment: advance to the order by bank transfer or PayPal
Invoicing: sending of the invoice at the same time as the payment is received
Standard warranty: 2 years from the invoice date for all products
Technical assistance: ns. electronic laboratory of Novara
INVOICE ISSUE
With regard to mail order sales (and therefore indirect electronic commerce) as provided for in Article 22 paragraph 1 of the DPR VAT, the issuance of the invoice is not mandatory, unless it is requested by the customer and no later than the time of execution of the 'operation, it follows that, remaining in the context of sales to private consumers, it will be sufficient to record in the register of fees (pursuant to art.24 of the VAT Decree) and possibly together with the register of fees the establishment of the register of invoices issued (Article 23 of the VAT DPR).
METHOD OF ISSUING ELECTRONIC INVOICES
According to the Explanatory Notes of the Council Directive 2010/45 / EU, documents in PDF format can be classified as electronic invoices. Indeed, for an invoice to be considered under the VAT Directive as an electronic invoice, it must also be issued and received in any electronic format. The choice of format is determined by the taxable persons. This includes invoices such as structured messages (such as XML) or other types of electronic format (such as an email with a PDF attachment or a fax received in non-paper electronic format). Invoices created in paper form, which are scanned, sent and received by email, can be considered electronic invoices.
METHOD OF REGISTRATION OF INVOICES
ELCOSYS LTD is, according to its own legislation, exempt from having a VAT number (not VAT registered) as it falls under the small business regime, not exceeding a pre-established turnover threshold. Consequently, the ELCOSYS LTD that issued the invoice is treated as a private entity and is exempted from compliance with the obligations and obligations provided for by its legislator regarding VAT, as shown in the official financial statements registered with Companies House and HMRC.
Pursuant to the circular of the Revenue Agency no. 36 / E of 21 June 2010, the Italian company that buys from ELCOSYS LTD "does not carry out the intra-community purchase, as it must be assumed that this is a transaction relevant for VAT purposes in the Member State of origin". The Italian company will therefore only have to proceed with the non-VAT accounting registration of the document in question. Furthermore, the company itself will not have to compile the summary list of the services received (Intrastat), pursuant to the aforementioned circular from the Revenue Agency. In addition to what has just been said, it should be noted that the Intrastat purchases have been suppressed by the D.L. 193/2016, converted into law, with amendments, by Law 225/2016, starting from the operations carried out from 1 January 2017. Pursuant to the aforementioned circular, in the event that the Italian company has not received a specific document representing the transaction, the company itself should have issued “in any case self-invoice without applying the tax to document the purchase” but should not have compiled the summary list of the services received (recently abolished).
WARRANTY ON PRODUCTS
The guarantee of the products distributed by ELCOSYS LTD is activated and validated by the purchase invoice, or receipt of payment (credit card, bank transfer, PayPal) with effect from the date of the document. For any request for technical assistance and in order to integrate the information contained in the Operating Manual of the purchased product and to be able to offer an even better service, it is recommended to visit the "SUPPORT" area of our website at: https: // www.elcosys.uk/support.html where you can find useful information for requesting assistance and contacts for solving the most common problems. On our Internet site in the download section are also available manuals, drivers and updated firmware upgrades, which can be downloaded after registering.
WARRANTY CLAUSES
The product is guaranteed for a period of 24 months from the date of purchase, if sold directly to the end user with a receipt; for sales with an invoice made out to companies, professionals or in general subjects with a VAT number, the guarantee is 12 months. By warranty we mean the repair or replacement of the equipment that presents lack of conformity with the sales contract (and in general with the product information), without any expense for labor and materials, in addition to the related costs to the shipping costs for the buyer.
The warranty is valid only if the RMA form, completed in all its parts by the buyer and accompanied by a valid proof of purchase (receipt or purchase invoice) is attached to the product.
The non-compliant product must be returned in its original packaging, complete with all accessories and not tampered with or modified in any way with respect to the state in which it was sold to the customer, under penalty of invalidation of the guarantee.
The serial number (serial number) or any IMEI code present on the product must not be deleted in any way nor made illegible, under penalty of invalidation of the guarantee.
The warranty does not apply in the event of damage caused by neglect, use or installation that does not comply with the instructions provided, tampering, changes to the product or serial number, damage due to accidental causes or negligence of the buyer with particular reference to external parts.
The warranty does not apply in the event of faults resulting from connections of the appliance to voltages other than those indicated or to sudden changes in the mains voltage to which the appliance is connected, as well as in the event of faults caused by infiltration of liquids, fire, inductive / electrostatic discharges or discharges caused by lightning, overvoltages or other phenomena external to the appliance.
Parts subject to wear following use, batteries when supplied, cables and connection cords, connectors, external parts and plastic supports, which do not have manufacturing defects, are excluded from the warranty.
The warranty does not include: periodic checks, software updates, settings, maintenance, calibrations.
After the warranty period has elapsed, the assistance interventions will be carried out by charging the replaced parts, labor and transport costs, according to the rates in force.
For the equipment sent for repair, on the basis of which there is no lack of conformity of the product, the transport costs and a fixed contribution for the re-testing of Euro 30 will be charged.
The Court of Novara will be exclusively competent for any dispute.
RIGHT OF WITHDRAWAL
For private customers (without VAT number) The right of withdrawal is exercised by sending within 14 days of purchase of a written communication to our. Novara laboratory by registered letter with acknowledgment of receipt. In the registered letter it is sufficient to enter your data, those relating to the order and purchase made, communicating the intention to withdraw from the purchase contract. Return shipping costs are the responsibility of the buyer. The refund, after checking the integrity of the returned products, will be made within 14 days. There is no right of withdrawal for the following cases:
Products sold to companies, companies, organizations, associations or professionals with a VAT number.
Customized devices or made on the customer's hardware / software specifications.
ELCOSIM SIM card activated in the name of the customer and already used.
Products which, following installation, have undergone alterations or modifications.
Even partial use of the goods and any consumables.